Support Center
We're here to help you with any issues or questions
Common Issues
Lost or Stolen Card
If your Nol card is lost or stolen:
- Report immediately to block the card
- Visit nearest RTA customer happiness center
- Provide valid ID for verification
- Get a replacement card with balance transfer
Card Not Working
If your card is not functioning properly:
- Check card balance
- Ensure card is not damaged
- Try at different card readers
- Visit RTA center for inspection
Refund Request
To request a refund for your card balance:
- Visit RTA customer happiness center
- Fill refund request form
- Provide necessary documentation
- Processing time: 5-7 working days
Self-Help Guide
Card Balance
Check your balance at:
- RTA website
- Mobile app
- Metro station kiosks
- RTA customer centers
Card Activation
New card activation steps:
- Register online
- Load minimum balance
- Wait 24 hours
- Start using
Card Maintenance
Keep your card in good condition:
- Avoid bending
- Keep away from heat
- Clean gently
- Store safely
Emergency Support
For urgent assistance, contact our 24/7 helpline:
800-NOL (800-665)
Or email us at: [email protected]
Visit Us
Main Support Center
Al Barsha Customer Happiness Center
Working Hours:
Sunday - Thursday: 8:00 AM - 8:00 PM
Saturday: 9:00 AM - 5:00 PM
Friday: Closed
Deira Center
Gold Souq Customer Happiness Center
Working Hours:
Sunday - Thursday: 8:00 AM - 8:00 PM
Saturday: 9:00 AM - 5:00 PM
Friday: Closed
Jumeirah Center
Umm Suqeim Customer Happiness Center
Working Hours:
Sunday - Thursday: 8:00 AM - 8:00 PM
Saturday: 9:00 AM - 5:00 PM
Friday: Closed